Support
We usually reply within a day
Found a bug, or have an idea? Write to hi@ninelamps.com. It helps a lot if you mention which game, which phone and what you were doing just before — a screenshot is even better. That is usually enough for us to find it.
Common questions
My progress is gone
The games save everything locally on your phone and have no accounts, so progress does not follow you to a new device and is removed if you uninstall. If it disappeared on its own, please tell us — that is a bug we would like to know about.
Do I have to watch ads?
No. Reward videos are always optional and always give you something extra, never something you needed to continue. Some games show a slim banner at the bottom while you play; the layout reserves space for it, so it never covers anything.
Can I turn off personalised ads?
Yes — on iOS under Settings → Privacy & Security → Tracking, and on Android under Settings → Google → Ads. The game plays exactly the same. There is more detail in our privacy policy.
The sound or vibration bothers me
Both can be turned off in the game's settings — the gear icon on the menu or in the game view. The choice is remembered.
The game stutters or crashes
First try closing the app completely and starting it again. If it keeps happening, write to us with your phone model and iOS or Android version. If you are running a test build there is a small red label at the bottom of the screen with a version number — including that tells us exactly which code you are on.
Are the games on both iOS and Android?
Yes. Everything we make is released on both, at the same time.
Contact
Nine Lamps is part of jakvab, Sweden. Write to hi@ninelamps.com and we will get back to you. If you are looking for development work rather than game support, that lives at jakvab.se.